Mtn
Over charged

Charged for old product when upgraded on the 4th of January, sitting with an excessively high bill. Shortly after being upgraded connection was blocked - called call centre (round abouth the 7th) confirmed account was on uncapped lite re-activiated account and so should not be blocked. Received account billed on on old package contacted call centre (28th Jan) to correct - informed that they could not assist ref 963896O0. I am unable to understand why whe one purchases a product on day 1 your are not charged accordingly from that day. Restrictions in the billing system are not my issue as a customer - I expect that my billling be aligned to purchase date and that I am not penalised for my data usage during the time that I have been upgraded. Being referred back to the branch from accounts is also not acceptable to me. I would rather terminate my contract than continue utilising a product if I can not receive resolution. This is situation is intolerable and unacceptable.

Company: Mtn
Country: South Africa
City: Northgate

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