Telkom
ADSL order fail

I initiated the process to have ADSL at my place of residence on 14/01/2012. I have had 4 phone calls with Telkom "Service Consultants": each of these phone calls required me to wait in excess of 18 minutes. On two occasions the consultants were unable to assist me and redirected my call, ie put me back into the queue for general inquiries. This morning's refererel resulted in my call being terminated on Telkom's side after 31.06 minutes.
In addition to Telkom's non-service: After ordering the Uncapped Do Broadband Bundle and requesting that my line be activated for ADSL on 22/01/2013, I received an sms on 25/01/2013 with the following content: Dear Customer, Your ADSL line is activated. Please connect your modem to start the Self-Installation using the following reference xxx. Note that billing will comence... etc etc.
Today (28/01/2013) I completed the hardware installation and verfied my DSL line, as per the instructions in the self installation. I still was unable to connect thus called 10210 for assistance. After a 27 minute wait to get my call answered by one of the Telkom service consultants, I was informed my ADSL line is not active. This is an incredible time waste

Company: Telkom
Country: South Africa
City: National

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