Vodacom
Unreasonable billing and attitude

I missed a debit because of insufficient funds in my bank account on the 15July 2013 then went into vodacom's customer service centre and paid cash. Then on the 25July they debited my account. I asked them to reverse it as it affected my budget in a big way. Instead the call centre agent did the exact opposite and said I wanted the money to be credited into my vodacom account when I specifically asked her not to do that. She on top of that told me to wait 7 to 14 days to get my money back. I called in on the 9th day to check what was going on because I had not received any feedback. The process of the refund only began that day since the 1st consultant did the opposite. They told me to go get proof of payment from their menlyn branch and fax it through to them. It took me 2 of my lunch breaks trying to get that proof and failed. I asked 4the slip when I payed n I was told that I only had to sign the merchant copy. Why can't they get the proof from their branch? Why did they do the opposite of what I asked if their so called "recorded calls" are there? They even charged me an extra R100 for the failed debit and I paid

Company: Vodacom
Country: South Africa
City: Menlyn, Pretoria

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