Standard Bank
Lack of proper feedback to clients

Std bank failed to explain a failed fee of R115 they charged me on the 25/02/2013, according to them it was from a failed debit which i didnt know off, with no transaction history or details of the debit. 03/07/2013, i yet again experience the same thing in my account, charged R115 of failed debit, which once again i dont know of, again i was told it was from a failed debit! i asked them to investigate and i was told their turnaround time was 3 days. on the 3rd day, i get an sms that my account was credit with R115 and below they leave a number to call, which i suppose its me again that needs to call after they said they would call me back! i feel its uncalled for and std bank should have had the decency to call and explain why they debited my account and them crediting back my account means they could have found a fault on their side but no one calls me to explain what happened, why and what i could do to prevent such from happening again. Am i expected to be happy that my account was credited? when in actual fact im not because someone is tempering with my account which i trusted std bank with, and std bank self cant explain who is doing as they please with my account!

Company: Standard Bank
Country: South Africa
City: Call centre

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