Cell C
The power is definitely not in my hands!

Telecommunications

I have been trying to resolve my billing fiasco with CellC since 29/7/13. I signed up for their Giganite 20 data deal (5g normal and 15g Midnight ) @ R 189 per month. They have been trying to bill me for the 20g straight @ R 3000 per month. They still have not resolved this. According to their own people this is a common mistake on their side. I have phoned their accounts and billing department at least 3 times, been given numerous reference no's and nothing has happened. I have filled in their online forms twice, and been told that the situation will be resolved by last week Wednesday. I have been without internet access for a whole month, spent my airtime on 40 min phone calls to their inept staff, and still nothing!! Ironically i have been a big fan of their internet offerings, but am wondering if I shouldn't go back to my previous supplier. I have 3 CellC contracts, and was about to add another two, but clearly they are not interested! You think if you spend R2500 per month on telecoms you would get some respect!


Company: Cell C
Country: South Africa
City: Head office
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