Telkom
Poor service and overbilling - 1st world service

My ADSL line with Telkom has been giving me continuous problems. Cals were logged by the call centre, technicians were sent out, only to be without service again within a couple of days. I eventually decided to keep book of lost time, and since the 7th of august I have lost a total of 13 days of service. My line has been down now since monday the 26th up to date. All i get is regular sms"es saying the problem is being attended to a technician called Dudu was out here twice. The last time he made an appointment with me to test the outside line. I took off from work to allow him access. He never pitched.
Every time have contacted the call centre, they promised to make sure I get refunded by the accounts dept for lost time. This has never been done. Also, I get charged on the faster package for a 2meg line, even after it was confirmed by the technician and the call centre that i would never be able to ave a 2meg line due to istance. They refused to rectify my billing, and i have been paying almost double the rate I should since had the line installed.
This makes me think, Telkom advertise a 1st world service in a 3rd world country.. SHOULDN'T THIS BE CLASSIFIED AS FALSE ADVERTISING?

Company: Telkom
Country: South Africa
City: ADSL

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