Vodacom
Data from Corporate Bully

I was so happy with Vodacom until now. It's so sad that they can damage their image in such a shocking way, by just not getting around to what they promise.
Close to THREE MONTHS and counting, on a simple data query!? Contemplating starting a social media campaign against data like Vodacom!
I logged my complaint on 11 Jun with ref # A1-NYEY-WN62UG. From there my data charges just escalated while on a data bundle and I kept receiving empty promises. When I tried to get hold of the data centre they kept telling me to sign a once off offer of a small credit I weren't happy with. This kept on going and I refuse to settle as charges were still escalating while under 'investigation'. I did not ask for the data bundle to be removed, why did it just disappear? that's why! Next ref # A1-O0DS-HC527X - same issue. Another ref # A1-O1VZ-3TES8 - 2 and half months after initial log. How can it take that long to investigate one case and you can't communicate effectively with your customer?
So, I tweet and only get empty promises of action via Twitter. Vodacom just trying to protect their imagine but not caring about the customer issue and keep money from my account!

Company: Vodacom
Country: South Africa
City: Data

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