Nxatel
Overcharged lack of communication

We subscribed to their voip service, in the very first month they overcharged us. On the 01/08 we lodged a complaint. It took them two weeks to respond. They have acknowledged that they have overcharged but now want us to fill in a request for refund form!!! And, because we instructed them to cancel our debit order due to a lack of trust, (we said we would pay via internet), they are requesting us to complete another form with all sorts of penalties for late payment etc!!! What happens if their invoice comes two weeks late like it did last month... and it was incorrect??? These people are a "telecommunications" joke!!!

Company: Nxatel
Country: South Africa
City: Call Centre and Accounts

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