Mtn
Up To Date Account Suspended

I am quering an sms I received stating that I owe R379 and that my account is going to be suspended. I had two contract numbers - 0785059693 (which is now on pre-paid as my contract was over and I did not wish to upgrade) and 0784223214. On the 25/06 MTN debited my bank account with R547.99 which is the combined total of both my contracts. I received an invoice dated the 20/06/2013 requesting R168.99 which I paid on the 18/07/2013 via EFT . I got a reply with a reference: 6882476. I then got an updated response: Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the 0785059693 was migrated to pre-paid on the 09-07-2013 and the amount in question is for the 20-06-2013. This is still incorrect. My last 4 payments have been 25/05 & 25/06 [debited R547.99] and that19/07 & 08/08 [EFT R168.99]. I now received an sms that my account is suspended and I must pay R210.01. Someone at MTN is NOT doing their job. Reconnect my phone immediately.

Company: Mtn
Country: South Africa
City: KZN

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