8ta / Telkom Mobile
Case opened

I've been using 8ta for 18 months, receiving 10 gig of data monthly without ANY problems. Last month my 10 gig data bundle were suspectably within hours after I received it. I had 4 gig left from the previous month which were "" just before the new data came in - I happened to be on holiday at the time "someone"(according to 8ta) logged into my account.
I changed passwords and secured my system, topped up with 2 1 gig and another 5 gig - all gone within one week (never had that problem, because 10 gig were always more than enough). I logged a case. 8ta responded that the case was solved, but clearly misunderstood the issue and only gave feedback on the amount of data that were bought and used. I logged another case explaining that I suspect my data bundle is being by a hacker or an inside person. l've tweeted twice and phoned to follow up on it after more than a week, just to found that it was NEVER logged. With the new month just 2 days away I don't know what to expect -will receive new gig but might lose that again. I am not satisfied with the way the issue were handled. Not only have I lost data, but also a lot of money.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head office/ Call Centre

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