8ta / Telkom Mobile
Loss of data bundle due to 8ta system problem

Despite having validity, I was not able to use up my existing data bundle because of a new additional data bundle purchase. On recharging my account on advise from 8ta/Telkom executive in Sandton, my old data bundle was not used/picked up and instead my new data bundle started to be used up. On reporting this I was informed by call centre exec at 8ta to stop using the package as it will have to be looked into. Nothing has been done to manage my problem.

The only reason why I got the additional bundle because the store attendant at 8ta store in Sandton told me that I will still be able to use my old bundle. Despite repeated call and emails no attention has been given to my case 4167012 logged at 8ta/Telkom.

I have been trying to get some feedback on this matter from Mr. Reidaa Davids but nothing has been provided yet.

As per the contractual commitment, I should either be reimbursed for 7367MB of data which I lost or instead provided this additional data in my current plan with 8ta/Telkom

Company: 8ta / Telkom Mobile
Country: South Africa
City: Sandton

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