Mtn
INCORRECT INFORMATION BY AGENT!

On the 20th of August, i received an sms stating that i had went over the limit by 90% on my data contract. On the 21st of August i had called into the call centre to verify this & the agent i had spoken to stated that i had only went over by R12. I had enquired about the period - 21st of July till the 20th of August.

However i was billed for R1400 at the end of September & an itemised bill was sent to me showing that i did incur all those charges. I called the call centre to get a supervisor to assist me as i wanted an alternate payment method, because to my understanding the information given to me by the agent was totally inaccurate.

Gary, a supervisor called me, who told me that the information given to me by the agent, was what she had on her system at that time & that transactions which are made, normally take within 24 hours to update onto their system. With that being said, the itemised bill showed that i was being billed from the 29th of July, so there were transactions which occurred weeks ago. How come this was not updated?

I cannot be left with surprises at the end of the month & since i am having issues with my bill, i want to cancel this contract!

Company: Mtn
Country: South Africa
City: Call Centre

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