Mtn
MTN Rip off on data billing & poor service

I had been an MTN contract customer for more than 10 years, . In July 2013 I added a new contract cell number to my account. In the 2nd month of the new contract, I noticed irregularity with the PSD data billing. The amount was too high R1800.
I initial logged a query with MTN call centre (808) in mid Sept 2013 regarding the irregularity with the PSD data, but I didn't get any response. After 3 to 4 weeks, I phoned call centre again, they promised me that that will respond in less than 7 days, but I didn't get any response. I then phoned them for 3rd time in Nov for the same query, & they said they will send me an email.

They sent an email on 22 Nov with the itemised billing, but which didn't have the details on what is using so much data. I phoned the call centre again, and they couldn't explain to me the details of the itemised billing, they just told me it is the "mymtn".

After this I went to 3 different MTN shops (The Glen, Chillilane in Sunninghill & Rivonia Morningside), none of them could explain the issue. MTN ripped me off R8, 809.20 on data usage in 4 months which they can't explain on where it comes from. I'm very disappointed with the service from MTN and its staff.

Company: Mtn
Country: South Africa
City: Head office

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