Vodacom
Unreasonable high account

My Vodacom and internet accounts are billed as one and is deducted from my bank account. For the last two years it was always in the range of R500 - R700 per month, since I do not use Internet that often. I open my e-mails once or twice a week, never play games, am not on facebook and hardly ever watch you-tube. Suddenly, 3 months ago they deducted over a R1000, 2 months ago, it was R1700! (I did go to the branch office to complain, they said everything that could use up gigs, were off, So I still didn't know what was wrong. I was so careful, almost to frightened to turn the computer on! Then the biggest shock came last month: R4000. At the branch they said it was mainly because of you-tube videos; which I am too afraid to watch. I immediately changed my contract to a Top-up 1 Gig, but I definately know that I did not use up R4000 of data. Nobody at Vodacom seem to alarmed at my situation, even though I went there more than once and wrote them an e-mail.

Company: Vodacom
Country: South Africa
City: Bloemfontein

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