Vodacom
Activating extra new account instead of upgrading

On 16 July 2013 my husband and I was seen by Senzu at Customer Care at Vodaworld to upgrade our accounts. We wanted to upgrade to a Smart S contract with an S4 phone but the contract we preferred was only available online. So he helped us to place the orders online on his computer. We were worried that this will result in activating new contracts but he assured us that it was indeed UPGRADES and NOT new contracy because it asked for our existing numbers. The next day 17 July 2013 our phones was delivered which was excellent service but when we needed to activate our new micro sims we were told that it was indeed two NEW contracts and our current contracts was still not upgraded! After speaking to 8 different customer care operators unable to correct this, an operator at the online services eventually said the contracts will be cancelled and the phones collected. Not even 5hours later I get an sms stating a new number has been activated for the Smart S contracted they assured us would be CANCELLED! Now we have (hree contracts!! And still anaother 5 calls later no one at customer care can tell me how to fix it! I am truly furious at the rediculously inadequate service!!

Company: Vodacom
Country: South Africa
City: Vodaworld/Online service

  <     >