Vodacom
Upgrade turned into second phone contract

I recently applied for an upgrade online through the vodacom website. It said I was due for upgrade end July. I took out a S4 phone Upgrade via their online services.

2-3 DAYS later I received my new phone S4. Without any documentation or call from anyone.

I couldn't use my current sim because I had a Nokia D600 and needed to apparently move my number to a new smart sim.

I couldn't get to any vodacom shop for a while and had an opportunity to pop into vodacom branch tygervalley today. I also enquired why my account has been so high for the past 2-3 months because its not reflecting the same amount on my online account.

When the consultant showed me my details on the system he said i have now two contracts instead of one and no upgrade took place.

How did this happened? I don't want a second contract and never wanted one i just wanted to upgrade my current contract. Can this be sorted out please because now i'm paying for two contracts I wasn't even aware of.

Now its said its my fault and that i have to pay the full amount for a second phone account contract.
Upset and wiling to close all my accounts.

Company: Vodacom
Country: South Africa
City: Online - internet

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