Vodacom
BAD VODACOM CUSTOMER SERVICE

I am being billed every month for two contracts and it is impossible to get any follow through from Vodacom or to speak to a senior person who will take responsibility for the complaint and follow it through. What does one have to do to get Vodacom take customer care seriously?

This started in October 2013 when Vodacom sent me an email to upgrade my contract online. Following all the prompts, I received my new phone for an upgrade within 2 days. A month later when I opened my telephone packaging and put in the Vodacom micro sim (11 November 2013) I discovered that Vodacom had not given me an upgrade but had instead given me a NEW contract with a NEW telephone number.

I have to now pay for two contracts and have two phones. I felt that the initial email was a mis-representation by Vodacom and contacted them initially on 12 November to sort this out. It has now been 2 months, 5 reference numbers later (A1-06YR-5JLV8, ED-ZHAM-266 DG8, 005C-CLYQ, 00B6-60R1, S3-T606K-KYET) emails from senior customer care consultants promising to sort it out within 2 days (Nathaniel Abrahams, Roderique Lategan and online customer care consultant Aslam) and still nothing has been resolved.

Company: Vodacom
Country: South Africa
City: Head office

  <     >