Vodacom
Multiple Accounts (AND charges) for ONE iPhone5

I am absolutely astounded by the complete and utter incompetence of the Vodacom after-sales and customer care teams. I received my new contract iPhone at the start of October but wanted to keep my existing Vodacom prepaid number - something I was told by the sales team it was possible to do over the phone once I had the new phone and sim card. After two weeks of near daily calls to the after-sales centre and talking to about 10 different individuals - only one of whom ever recorded our conversations on the call-log - I finally got fed up and went to complain at the Vodacom store in Canal Walk, Cape Town. Instead of simply transferring my existing number onto the new sim card, two further accounts had been set up on separate numbers in my name. This leaves me with THREE contracts with Vodacom for ONE iPhone 5.

The canal walk staff assured me this would be rectified and the surplus accounts cancelled but I have just opened my statement to discover I have been invoiced on all three numbers in Oct and Nov. I'm currently owed R473.71 from Vodacom with a further R589 invoiced for contracts I never asked for. This is HORRENDOUS customer service and I wish I'd never bothered upgrading!

Company: Vodacom
Country: South Africa
City: South Africa

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