Vodacom
Vodacom sells contract but dont inform no stock

Good day sir/madam.

I am not happy with the service and expect more from Vodacom. I Pay more than my friends at cell c for the same device and contract, but I also expected better service which, unfortunately is clearly not the case anymore.
o I must wait for an unacceptable amount of time. more than a week and the online ad states next day delivery if ordered before noon.
o I was not informed that the phone I ordered is out of stock. If I was informed, I never would have extended my contract online in the first place, but go the closest shop.
o After not being informed the phone is out of stock, I must downgrade and still pay the same price. I was notified by several operators I was going to get the LTE version according to the initial contract, but it is out of stock and cant confirm if it will take weeks or months!!??
o I am being given different information by different operators as to when the stock would have arrived (please feel free to check the telephone conversations - I was very polite, but the last phone call I'm sure you'll be able to hear my dissatisfaction.)

What are my options now as clearly this is not acceptable?

Thank you

Company: Vodacom
Country: South Africa
City: Online Store

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