Vodacom
Accounts Madness

Having upgraded from a Blackberry contract to a contract with a Samsung phone I presumed all the necessary billings will be taken care of, however the BIS charge still reflects on a Non-Blackberry account as well as a data package. The accounts department at 111 informed me that they can stop the BIS but I will have to get in my vehicle and drive to the shop --- @ R13, 00/liter fuel cost parking! What is wrong with either the attitude of the service level or with the inadequate financial system that they cannot press a key and refund with a credit on my account. I really do feel this is an oversight / mistake on VODACOM's side which I am being burdened with. Reading other complaints on HelloPeter I found similar complaints which had been fixed by Vodacom, so I cannot understand why they would repeatedly inconvenience another customer. Or are they trying their utmost to get rid of me after 17 years.

Company: Vodacom
Country: South Africa
City: Accounts

  <     >