Autopage
OVER BILLED, NO EXPLANATION GIVEN

During May I used 940MB of data. This amount is shown by my phone, and was confirmed by two different customer services staff over the telephone. 100 mb is included in my package, and I have a 100mb data bundle. So I should be charged for 740 MB of data. I am supposed to be charged 15c per MB (Cell C out of bundle rate). This totals R111.00. Instead, I was charged R618. I called the customer care line on Tuesday 2 July to query. I was told to call back the next day. I called again on Wednesday, but was shuffled from person to person (I spoke to 4 / 5 people on the phone that day). Today (Friday 4 July) I received an sms that the query was completed. I called the customer care line but was told that the query was rejected, and I must speak to Teresa, who handled the query. No-one else could help me. I called repeatedly on the direct line I was given (011 650 2262) but there was no answer, until I was transferred to customer care, who had not heard of Teresa, and just put me through to another number which rang and rang with no answer. I believe the same query (overbilling for data) applies to the June invoice.

Company: Autopage
Country: South Africa
City: Customer care / accounts

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