8ta / Telkom Mobile
8ta Network a problem and they not coming back

Case 6253175 refers. 8ta is giving me the run arounds with regards to my complaint. First they asked me to complete an entire questionnaire and I have to provide them with proof of the network issues via a tool they instructed me to use. I have send back the info and proof that the network is a problem. All they could reply was that the service is working. YES, it's working but at what speed 8ta??? Not even close as to what you indicate. Now, I am still waiting for them to come back to me after 2 weeks of asking whats the problem. In the mean time I must pay my account and sit with a super slow network. This is not fair, why must we accept service like this. They keep on asking that I send the info again, which leads me to believe they have not even look into the issue for the past 2 weeks. Why must I send it again if it was emailed to them on FB and their customer service email address? 8ta I need an answer from you guys. Stop avoiding me, I am not going to go away. I want the service that I pay for!!!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Cape Town

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