Mtn
Contract Limit Exceeded

I was abroad from the 2/06/13 to the 7/06/13, with roaming activated so I could reach family at home.
However upon my return to SA the morning of the 7/06/13 i was notified that I had exceeded my credit limit and that all outgoing services are suspended.
On the 8/06/13 I went to my nearest Mtn branch to resolve the matter only to be told that my roaming bill is somewhere close to R14 000.00

What is the point of having a credit limit of R5000 if Mtn just keeps charging me?? I have yet to receive ANY response from Mtn Accounts/ Billing.

I find it rediculous that I am expected to foot the bill when Mtn is responsible and then having to wait up to 20 days for a detailed statement.

If this is the way Mtn treats its customers, I'd rather change service providers and receive the customer service I expect and pay for.

Truly disappointing

Company: Mtn
Country: South Africa
City: Centurion

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