Mtn
Exceeded contract limit still not resolved

I wrote to Hello Peter on 2 May 13 complaining that Mtn "allowed" my contract to go beyond its limit while i was roaming in dec/Jan. Veronica responded on 6 May and said the matter had been investigated and my account will be credited. To date i have not received any communication from Mtn and to make matters worse, today i received a bill which shows no credit being done to my account as promised by Veronica on this forum. In actual sense the bill i received is the old one plus charges for the month of May, in short, it keeps increasing despite my line being suspended (no outgoing or incoming services). I was told by Veronica i have to pay subscription fees for my line to be opened again and i waited patiently hoping the latest invoice will reflect the credit to my account and subscription less the disputed amount as promised by Veronica but this did not happen.

I want to know when exactly i will get the credited invoice as promised by Veronica and how much i need to pay to put this behind me?

Company: Mtn
Country: South Africa
City: Billing

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