Vodacom
False promises made by salesmen

Yesterday 07-06-2013 I've bought a BlackBerry Z10 CASH from Vodashop in Wonderpark in Pretoria. The salesman Edwin helped me and said that if I have any problem within 7days of purchase, I can return the phone with the original packaging and slips without any damage and I will the receive a new phone from the shop. I went home and charged the phone and started making calls - Nobody could hear me but I could hear them clearly - this means the speaker is faulty. I went to return it on the 08-06-2913 and they tell me that they have to send it in for assessment before I can get a new phone leaving me phoneless. I mean - it's a brand new phone and they won't stick to their promise. I spend R8000.00 CASH at their shop and this is the service I receive?! And then the BlackBerry is faulty on day one! This is really ridiculous and it's a matter of importance, I would really appreciate URGENT feedback. Contact me on [Email Removed] Thank you.

Company: Vodacom
Country: South Africa
City: Wonderpark

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