Telkom
Incompetent repairmen and call centre staff

My phone line went down on the evening of Thurs 10 Jan - reported to Telkom first thing on Fri 11 Jan.
Technician came on Tuesday to "repair" the line but his "repair" only lasted about 6 hours before it went down again. Re-logged the complaint online. Received an sms on 17 Jan saying the fault was restored - but it wasn't - phone still not working. Re-logged the complaint in person via 10210. No response by the next day so I logged a complaint escalation online. No response. Checked website today and it still says my phone is fixed - it isn't. Phone 10210 again and got yet another call centre agent threatening me with call-out fees and saying the system indicated my line was fixed. Asked to speak to a manager and was put on hold for endless minutes - finally gave up and logged yet another complaint escalation online. One week, one technician, two call centre agents and about 6 online enquiries later, my PHONE STILL ISN'T FIXED. It is quite staggering that this level of incompetence and lack of professionalism is accepted as the norm for a company of this size.

Company: Telkom
Country: South Africa
City: Rosebank

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