Telkom
Fault was never forwarded to relevant dept

I don't expect a response to this complaint, as my fault is now fixed, but the technician's response-more to the point, LACK THERE OF-is unacceptable. Fault # 853CTK091213 was reported online on Mon, 09/12/13.After Sunday's storm, our phoneline went dead. A technician was only dispatched on Wed, 11/12/2013.After confirming everything working on our side, he went to check the local exchange. Then returned to say that a "switch box or port" needed to be replaced there. He then tells me that he "LEFT A NOTE FOR THE GUYS TO FIX IT", assuring me the matter would be resolved within a couple of hours.By Fri, 13/12/2013, when our line was still dead, I phoned 10210 from my neighbour's phone. The call centre representative that answered my call also had a GEM of an attitude, BARELY holding himself back from arguing with me at every word (the "Telkom can do no wrong" type). People with such a confrontational attitude don't belong in customer services! As it turns out, the matter was never reported to any dept., & the technician LITERALLY left a note for the problem to be fixed. As a result we ended up without a phone for the entire week, when if he'd done his job & reported, would've been fixed the same day!!!

Company: Telkom
Country: South Africa
City: VEREENIGING

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