Mtn
Over Billing on Contract

On the 9th of May my MTN contract had reached its conclusion & I decided to switch to prepaid. I called MTN customer services & was also advised to speak to the accounts department who advised that the settlement on my account that would go off at the end of May was around R1800 due to data charges (ref: 99850962). Then i spoke to Luciano (ref 99851788) who assured me after looking at my account that the total amount outstanding was R509 which is my fixed billing on a monthly basis & if you look at my account this is the same figure for the past 6 months as I almost never use my iPhone for data due to having a Blackberry on a separate contract. My contract was then ported over to prepaid with the cancellations dept (ref 99852107) however on the 1st of June MTN debited my account for R1859.24. I went into your MTN outlet & queried this with a Ronelle Booth (ref2220501) & requested itemized billing. There was 2 invoices on my account one was for R509 & the 2nd invoice was for R1350.24, that invoiced looked very peculiar which your MTN rep agreed as it had 2 entries for data usage of R573.15 and 2 call entries for R19.06.How is it possible to use the same amount of data and calls twice?

Company: Mtn
Country: South Africa
City: Durban

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