Vodacom
Late Payment of Electricity used on B/Station 3162

An outstanding amounts of R784.94 from August 2012 and invoices from 03 January to 22 April amounting to R 20 088.08 were only paid on 30 May 2013. This was after emails many phone calls to, Faud Abrahams, Ameera Kamaldien, Youlandi, Shamila, Yonela Dlulane. I have left messages and people have not responded to my messages, I have tried to contact people and found phone systems not working. I have spent hours on the phone and corresponding via email to try to resolve this issue. I phoned the Customer Care Line 3 times over 2 weeks and only after after talking to Lindsey Pieterson did I get acton. I was also given an invalid reference number by the Customer Care Line (291325196). The Base Station is on the property of a Pre-School and the school has had to pay the R20 873.02 upfront and this excludes the April invoice of R3 151.36 Plus I have requested an answer for the delay and some compensation for the financial outlay. I have not received feedback and that is after 2 emails and a phone call this week. My first email to Faud was on 22 April 2013 and I have emails and more names of people I have contacted if needed. This is totally unacceptable. Regards, Cedric Harris.

Company: Vodacom
Country: South Africa
City: Marais Steyn Park

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