Standard Bank

My name is Kevin Chalmers and I am sending you an email in order to resolve an issue I have had since 12 August 2013.

I was contacted by Standard Bank and was informed that money had been withdrawn from my account. I was told to contact the line and was given the reference number: 3343161. I phoned the line and was told that I had to go in and see my local branch to solve the issue. I was told that I would hear back from Standard Bank and the investigators in 15 to 30 working days. I had not received a phone call from any one after the waiting period. I then made a phone call to the line and they said they would contact me after two weeks. So I went into to my branch to see what was going on. I had lost my reference number and phone the line to follow-up the issue, while at the bank. I was then told that that the issue would be pushed up in order to be resolved faster. I did not hear back after four weeks. I then found my reference number and went back to the bank and was put through to the line and was told it would be pushed higher and I would be contacted in 48 working hours.

Company: Standard Bank
Country: South Africa
City: Roodepoort

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