Mtn
Service

I went into a Mtn Sp customer service store on the morning of 16th May to pay my account and add on a LTE contract. The consultant kept having to ask someone else to assist him, and then tells me he is new. Every thing he did, he had to check with someone else. Eventually he told me what i needed to pay in order for my line to be connected. I asked him about the Lte contract, which he wasnt aware of, and after some time he printed a form and asked me to complete it and write in my hand writing that i wish to add on the LTE contract. He said my line would be reconnected, to which it still hasnt. I waited till the afternoon and called the MTN SP call centre to request my line be reconnected, they asked me to email proof of the payment to [Email Removed] which i did. I have tried to call the call centre 808 from 9pm and still today the 17th, the number dials, when i select to speak to an operator, it cuts off. i have had my contract since 2006 and this is the first time i have experience such bad service. shouldnt the consultants be trained properly and not be using the line 'i am new at Mtn' as an excuse. shouldnt calls go through to the operators.

please help

Company: Mtn
Country: South Africa
City: Umhlanga

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