Multichoice
Bad service

We woke up today to find our DSTV cut off for non payment. However I did make the payment via eft at the beginning of the month. Obviously there must be a glitch somewhere. I phoned the call centre and they requested that I fax a proof of payment to have the service reconnected. It is a sunday morning, I dont have a fax machine at home. I asked if I could rather email it. This is possible but I would not have the service reconnected today. It will only be in the week. I then asked if they would afford me any discount for the peiod I did not have service if I produced proof of payment. That was a stern NO. I asked to speak to a supervisor but no supervisor was available unless I was willing to hold on even longer for a supervisor from another department. This is 25 mins on the line with no result. It is not a 0 rated call. So not only am I being inconvenienced, its costing me more money as well. The level of service I received from Multichoice is lacking. I have been a subscriber for around 5 years. This experience has left a very bad taste in my mouth.

Company: Multichoice
Country: South Africa
City: Call Centre

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