Vodacom
Call centre madness

I recently found out that there is a credit limit on a persons cellphone contract because my husband's line was locked. So yesterday I made a payment and I mailed them through a proof of payment as the call centre told me to do. I was told to wait 24 hours then the line should be fine again. Well this morning came and the line is still locked. So I phoned the number given to me by the call centre to contact accounts 082 1946 and for 5 times I was put through to the call centre where every single agent first wants to ask me all the security questions before I have to find out about the credit limit and I have to mail proof and please hold to be transferred (to the next call centre agent). When I eventually got through to accounts I was told to fax the proof of payment as they have still not received payment and no email as well and the fax will go to the server so it could take a while.
If it's not the signal strenght, its the pathetic agents in the call centre who cant just put you successfully through to accounts as asked and who keeps on asking you the same security questions over and over and over again because no one want to listen and just transfer your call! PATHETIC!!!

Company: Vodacom
Country: South Africa
City: Customer care

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