Mtn
Letter of Demand received for cancelled contract

I cancelled my contract approximately 5 months ago. Below this paragraph is the email from Denver Chetty at MTN confirming the cancellation amount I had to pay of R2001.86. I paid the amount on 01/10/2012, submitted proof of payment from Investec, & successfully ported my number to Cell C. It seems that the cancellation payment was never allocated to my account & so the account was never closed, despite numerous assurances from MTN that it was. Yesterday, I received an email from SSDA debt collectors saying I owe R3, 437.21. MTN you cannot make mistakes like this - it is damaging your reputation and has resulted in me strongly recommending friends to not take out a contract with you based on my experiences.

Good day, Mr Alexander

Thank you for your e-mail

The calculation for the Iphone 4 is for 6 months and not 5 months. The R409.00 that was paid today was for the invoice dated the 20/08. Please paid the early termination fees of R2001.86.I will discount the unbilled amount for R409.00.

Regards

Denver Chetty
MTN Retentions Department
Fax No: 0865393211
Contact # 808 from an MTN Cell phone or 083-1-808 from a landline
Email: denverc@mtn.co.z

Company: Mtn
Country: South Africa
City: Call centre

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