CNA
Bad Customer service by the store manager at CNA

On the 1st Feb13, i was paying off my Edgars @ CNA Waterfall Mall and i saw Canon Camera with a R7999.99 price tag. i wanted to purchase it & price in their machine was more than the 1 on the display and they called their call center for authorisation. sales agent told me that i failed the security check, then i left and came back before they close and Sales agent called again for auth and she was told that my purchase was approved 1st time i was there (morning). Manager was called & the lady explained the situation and she refused to sell me the camera with the price i saw in the morning. i paid for it and left it in the store. monday i called the area manager (Retha Swart)
and she authorized the discount. On my arrival, i was cross questioned by the manager, why am i giving wrong info to their customer service about the service they gave me. i was verbally attached by the store manager. i took my camera and called the area manager (Retha Swart) immediatly and she promised me that someone from their HR Department will call me, till today no phone call. regards

Company: CNA
Country: South Africa
City: Waterfall Mall Rustenburg

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