Homemark
Bad after sales service

Bought Comfort Bra on 27 January 2013. Was disappointed with quality and felt it did not fulfill its advertised promise. Complained online on same day and 1 February. Got automatic email response with my correct details saying a consultant would contact me. 15 February left message on voicemail-only complaints number given on Homemark website. No Homemark consultant contacted me. 19 February phoned Homemark head office, eventually spoke to a consultant who kept praising Homemark products and personnel training, indicated she didn't believe me, first took misguided action, but finally arranged that I could exchange the bra for any like-value item in store.By this time I was enraged by the lack of response for so long from Homemark and wanted my money back instead. Emailed detailed complaint to nadine@homemark 25 February. Posted the same to head office on 27 February. To date no response.

Company: Homemark
Country: South Africa
City: Head Office

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