Dis-Chem
Lack of service and customer care

Shops, Products, Services

I am currently in immense pain & have been prescribed Schedule 5 Tramacet to assist.

The script was forwarded to me via email in PDF format from my doctor. I printed the script and sent my employed manager to collect it as I own a food business and work extreme hours with little time for errands. He was sent back to my shop after an hour, to be declined, saying I need to get the doctor to mail it.

- Is there no protocol for Dischem to contact the doctor? Do they always decline instantly and not contact the doctor? Is this the customers job?

I then decided to go there myself and risk leaving MY BUSINESS UNATTENDED; when I asked about the bad service I was answered "Have a nice day sir".

I also had the doctor forward the script, and was promptly told I cannot have it on repeat unless I bring the original script. This is inconsistent with head office informing me I can have it on repeat as long as I bring the script within a certain time frame.

The dispen manager didn't come to meet me post complaint although she knew I was present and BOTH tellers were as rude as prison inmates. So now I must travel to present my script to 'hopefully' get a repeat. Protocol fail often Dischem?


Company: Dis-Chem
Country: South Africa
City: Boksburg
  <     >  

RELATED COMPLAINTS

Intercare
THE MOST PATHETIC MEDICAL CENTRE

Dis-Chem
UNACCEPTABLE

Clicks
Lack of professionalism & training

Sunset Pharmacy
Prescription repeat was not loaded and refused

Clicks
Script lost

Dis-Chem
Unacceptable

Dis-chem
A truly exceptional human being

Clicks
Absolutely disgusted in the pharmacist

Dis-Chem
SURI NIEMAND - UNCONTROLLABLE TEMPER

Clicks
Bad Service and no service