Adt Security
No response (symptomatic) to email or online query

I have attempted getting feedback from ADT following an incident after-hours at my business, to no avail.

Incident occurred 19 March 2013.

Detailed e-mail was sent to an address supplied on ADT website on 28 March 2013 regarding my concerns over the incident as well as other problems.

Sent another query on-line and got automated "we'll get back to you with 24hrs, bla-bla.." on 11 April 2013.

Query relates to Call Centre indifference and tardiness, erroneous alarm activations, slow responses to panic alarms and reluctance/absence of requested patrol car drive-by's during recent extended power outages.

Surely a company that prides itself on safe-guarding its clients' assets/businesses should have better or more effective communication means to respond to any and all concerns.

ADT to my thinking, sadly, is becoming too big to take notice, it seems.

Company: Adt Security
Country: South Africa
City: Johannesburg

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