Adt Security
Refuse to reimburse customer loss after negligence

First break in occurred Nov 2012, co-incidentally a week or so after getting the ADT alarm quote. This was the first incident in 34 years. After fitting the alarm there has subsequently been 4 more break-in's, at no time was a suspect apprehended or even seen. We have REPEATEDLY told the call centre to make a note to patrol along our back wall as that is where they get in. To this day I have yet to see a patrol car along Ontdekkers! In the last incident, the alarm went off at 13.30. I received a call at 14.30 and again at 15.30 which I could not answer, thinking they would phone my fiance as is the arrangement, (also, it is from a blocked number so no number to phone back on. They eventually get a hold of me at 16.30 to advise there was a break-in. After querying why they did not contact us at the first alarm activation, the answer was that they found me at the house and I gave them the password. Funny, seeing as I work 8km away. It comes out that the officer dispatched went to the wrong house TWICE, got the wrong password TWICE and they deactivated my alarm. They will not reimburse us for the loss of R19 000, but they will give us three months free to the value of R1500. Fair? NO!

Company: Adt Security
Country: South Africa
City: Westrand

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