Mweb
Incorrect Resolution and Sluggish Response

I requested the cancellation of ONE OF our THREE AVG Licences in an Email to MWEB on 4 March. Case CAS-1798795-X31R9K (4 March 2013) refers. It took MWEB a while to respond to my query, eventually confirming via Email the cancellation of the licence in question. MWEB Reference Customer # 2240235 (16 March 2013). It transpired after 1 April (the effective date of cancellation) that ALL THREE of our AVG licences were cancelled!?
I advised MWEB and received the following query references: Contact Reference 20130408002637 and Case CAS-1877087-KW15DY (8 April 2013).
I phoned on 9 April and the first call centre agent, a young gentleman, was out of his depth and could not really help me. He tried to transfer me but the line got cut off. I phoned again and another call centre agent, a young lady, was most helpful. Eventually she undertook to get 'Sales" to contact me to sort this out.
Unfortunately, to date I have not had contact from MWEB again. I am unprotected against online threats because my AVG is not current.
Please could MWEB show more urgency and assist us to sort this problem out. They have all the information, sort it out - you have the query trail on record, DO IT RIGHT!!!

Company: Mweb
Country: South Africa
City: South Africa

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