Multichoice
2 weeks and 20 phone calls

Hi there

On the 29th Jan i opened up a new account because of personal reasons i have to move my old account to a new account. However the old account had been paid up the same day and the money had to be allocated to the new account, i have been advised to sent a fax with permission to move the money and I did so (to 011 577 5949), I then call again but my problem still stands and my account is still not fixed. I have spoken to so many Call Center agents that have promised to do the journal for me, promising to fix the problem yet nothing... How much should i spend before DSTV fixes my account? All i want is my problem fixed i have spend more money phoning DSTV then my actual installments. This is not on. 12/2/13 I spoke to Hope and today 13/2/13 I spoke to Susan so I still have hope but if this issue is not fixed today I will not be paying my account for the next 6 month and expect no to be disconnected because I an trying to fix thing but there is not help from the other side.

Company: Multichoice
Country: South Africa
City: Headoffice

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