Multichoice
Multichoice apathy towards clients

I purchased a DSTV drifta to add to my PREMIUM subscription in November 2013. The device didn't work at my house, it kept saying "weak signal unable to connect". So I called the call centre and after 30 minutes of them trying to "reset" it and confirming that there is reception at my address. I was told that the device is faulty and I should take it to a DSTV agent (I was advised that my closest agency was in Benoni). In December I went to the agency and spent around 2.5 hours waiting in the queue. When I told them the problem they reset it and told me it was now working. I asked them to confirm that it would be working at my house and they said all they could do was a "reset" - 2.5 HOURS IN LINE FOR A RESET???
When I arrived home it was still not working so I again called Multichoice and spoke to Abigale who said she would look into the matter and get back to me within 48 hours. After about 3 days I called back again and was told she was not available that I should leave a message (which I did). It has now been 2 weeks and still no response. As a result, please take this as my notice to you that once my annual subscription has lapsed, I will NOT BE RENEWING.

Company: Multichoice
Country: South Africa
City: Benoni

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