Multichoice
DSTV reneges on contract, offers no service

For the umpteenth time, my Drifta received a scrambled signal today, in the middle of a match we were watching. The Mobile Care person had no idea what to do when a reset did not solve the problem. The Twitter handlers answered after two long hours, and seemed unable to do anything, eventually referring me back to the careline, now engaged constantly.

I am a faithful debit order customer, so there is no way it is account related. The E19-4 message is apparently a "temporary signal interruption", I am told. What is most frustrating is that I was at the Service Centre - twice - on Friday to ensure the Drifta worked, and the Drifta finally worked well on Friday and Saturday, only to fail today. I'm not angry. I am livid. I want my Drifta working, and compensation for the service lost, and the frustration of once again missing out on matches I am paying to watch & have waited weeks to see. And I want proof that this won't recur again next month, as it has since November!
Naspers, show me you care after all. If I miss your call, don't say you've called me if you don't leave a message with name and direct number.. Anything else is a poor excuse for service.

Company: Multichoice
Country: South Africa
City: Randburg

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