Multichoice
DSTV Drifta dubious device with unusable self-help

I have complained before about what a poor device the Drifta is, but have also now discovered that the self -help for this device does not work.
I registered the device more than a year ago and am a paid up "Premium" subscriber. Have not used the Drifta for some time and now cannot use it - keep getting "e100-4 Device cannot play the channel - channel is scrambled" message.

1) Tried using my cell phone to reset error code - system greets me, but won't allow me to select any menu option.

2) Navigated to the mobile web site, selected "clear errors" - shows the device but won't allow me to select it.

3) Tried re-registering the device - says the Dstv code on the back of the device is invalid.

This is all happening after hours so the call centre is closed. Very frustrating.

Company: Multichoice
Country: South Africa
City: Roodepoort

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