Multichoice
Downgrade on account not affective

I called the Multichoice call center in the end of December to downgrade my contract package and jumped through all the necessary hoops to ensure that on 27/12/2013 I was downgraded to Easy View. Call center agent confirmed the downgrade would happen but when I checked on 30/12/2013 the change hasn't been effected. The call center agent I spoke to on that day said she was escalating the matter and I should pay easy view subscription and the reconnection fee since my payment was already late. It has been 8 days now that i am phoning the call center to get my channels but every morning i find that i am being disconnected without any feedback and no requested downgrade either. I can't be calling Multichoice everyday since this is also affecting my cellphone contract

I am exasperated with Multichoice's very poor level of service and will most likely be moving my account elsewhere if my problem is not sorted out ASAP. Today (19h02) i phoned this Agent who couldn't help me at all just wish Multichoice can hire agents who can help their customers

Company: Multichoice
Country: South Africa
City: National call centre

  <     >