Multichoice
Inform your clients and explain what you mean

During the month of October I upgraded to the Premium option and downgraded my service to easyview option. I was under the impression the additional amount will be deducted of my account as in the past. Could not access my account earlier and phoned the call center I was informed that the amount was due for payment and the previous consultant should have informed me. I asked why this was so as my account is settled via debit order and in the past I upgraded and the debit order was adjusted to R800 or R900. Why is this different with down grading? When asking the consultant how does this I was told "this is how the system works". In principle I 'am being penalised with a R50.00 reconnection fee which is not fair. I will be settling my account but will not reconnect my service with DSTV out of principal. The explanation this is how this system works does not cut it. Thank you

Company: Multichoice
Country: South Africa
City: Johannesburg

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