Multichoice
Pathetic service from the dstv call centre

My account got suspended on the 7/11/2013. For no apparent reason. I upgraded my package on the 9th October and downgraded on the 11th, then upgraded again on the 21st and downgraded on the 1st November due to the lack of communication from the call centre agents not informing us you can only downgraded once a month. Previously I was informed that R700 will be deducted from my account but R300 will be credited. On the 7th November a call centre agent advised that my account is outstanding of the amount of R500, she could not give an explanation to why the money hasn't been debited from my account even though the funds are available. I requested to speak to the manager (Moniqu) after 25minutes on the call him trying to figure out what is the problem could not explain to me why R700 is outstanding, in the next breath the call gets cut, I redialed the call centre and after 15min still no response. I believe the manger should have the decency to call back or did he cut the call...

Company: Multichoice
Country: South Africa
City: Gaueng

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