Multichoice
Compensation due to inadequate staff training

Good day,

My problem started when our service was disrupted on Tuesday 8 October. We experienced what seemed to be a general service disruption on PVR 2 decoders.

After much effort, long calls, hellopeter complaints, facebook messages, not one agent had a solution for us. I took my decoder to the nearest DSTV agent where it was rebooted and worked, but back at home the problem persisted.

I then booked an Aerial Excellence technician, since I now believed the problem to with my dish/lnb setup. They could only come out a week later so I decided to buy a new lnb and install it myself. This fixed the visuals but not the pvr capabilities.

The technician came out and solved the problem within 5 minutes of arriving. It was merely a setting on the decoder which had to be changed since we use a satCR lnb. He stated that this could and should have been solved by a call center technician.

Hence due to the incompetence of the Multichoice technitions I am out of pocket by R950. (R300 for 2 weeks of partial DSTv, R300 for an unnecessary lnb and R350 for an unnecessary call-out).

How will I be compensated for this?

Company: Multichoice
Country: South Africa
City: National

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