Multichoice
On my 3rd month trying to get my money back!

I recently switched banks and with the exception of my DSTV account, all my other debit orders switched without a hitch. I however only realised this once my old bank account was closed. Having realised this very quickly I made a plan and paid DSTV with the fear of being cut off.

HOWEVER. at the end of June I got the nasty surprise of being double billed with an amount of about R1250 coming off my account. I queried this with the call centre and they told me that they could see the error on their system and would resolve to have the money back in my account in 7 to 10 working days. This did not happen.

Thinking that perhaps they made an executive decision on my behalf and perhaps they would deduct a pro-rata amount at the end of June i let it go when the 10 days had come and gone. But no such luck!

End of July I was now billed the full amount again with no feedback on the money owed to me. I call the call centre again and again they could see the error and assured me that in 7 to 10 working days this would be resolved. Again, this did not happen!

I tweeted my frustration and they responded promising to sort this out and 3 days later still nothing! I'm at my wit's end!

Company: Multichoice
Country: South Africa
City: Nationwide

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