Multichoice
Overcharged on billing

I went to the multichoice service centre in Randburg to buy a new remote as my old one had lost functionality on the pvr buttons, I was told I needed to buy a new one which I did, while waiting I asked the consulted helping me to downgrade my services from premium to standard as I seldom watch much Tv, she advised me that I needed to call the call centre atleast 3 days before my billing date which I did on the 01st of August. I received a notification on the 06tth of August today from my bank that multichoice had debited an amount of R717, upon enquiring with the call centre agent who was unhelpful and sounded inexperienced, I was told this is my fault and she can't do much now because the debit has already gone through, I find this sort of practice very annoying and unethical, you as multichoice have already disabled the channels that I downgraded but yet again you are charging me a full amount? What the is that? Just because we give you permission as customers to debit our accounts does not mean that you should do as you please and not follow instruction. I well hope that you can sort out this by the end of today and reverse the monies not owed to you.

Company: Multichoice
Country: South Africa
City: Johannesburg

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